Customer Help

Our happiness team is always here to assist.

How to get your order status and logistics tracking

Checking your order status：

First of all, it is recommended that you register an account in SUITMENS, then click “Account” in the upper right corner of the website.Then log into your account to view your recent order history, or you can click “View Your Order” on a notification email we sent you, it can easily jump to the corresponding order details page to view the corresponding information.

For each order you can see:

Order details such as your order number, order date, total price and included items.
Shipping information, including the package’s tracking number and shipping carrier.

Your order may take the entire estimated shipping time to arrive. We will do everything possible to ensure that your order arrives by the promised date, including adjusting shipping methods if necessary. Once your order is shipped, we will send you an email with your order delivery address, tracking number, and shipping carrier.

NOTE: We will process your order as quickly as possible to ensure you receive it within the specified delivery time. If your order does not arrive within this time frame, please contact [email protected].

Sometimes, high demand may cause us to run out of certain items. If we do not have the item you ordered in stock, we will notify you by email immediately so you can replace it with another product.

Tracking Packages：

You can click “My Order” and then the “View” to find the “Tracking” button, just click it to get the package logistics information and tracking number. You can also click “Track Your Shipment” through the delivery notification email, and it can jump to the corresponding logistics details page.

For each order, you can check the order details and shipping summary. If you click “Track Your Shipment”, but fail to check the logistics status of the corresponding order. You can use the tracking number to check on the following website:

Universal tracking site：www.17track.net

In some cases, We may ship one order in multiple packages.When we do this, you can contact our customer service to get the tracking number of other packages, please don’t worry, we will definitely send all the products to your home. Even if we choose to ship your order in multiple packages, you will only be charged once.

NOTE: The carrier provides a detailed route for your delivery and has the most up-to-date information. However, If your package does not arrive within the specified shipping time, please feel free to email: [email protected], our customer service team will reply you as soon as possible.

Delivery & Shipping

SUITMENS will make every effort to deliver your package ASAP. However, additional time may be required due to peak selling season, invalid addresses, customs clearance issues, and public holidays. Thank you in advance for your patience. We offer worldwide shipping! We provide FREE STANDARD SHIPPING for order over $99(Order Amount=total item price + tax – marketing discount (including coupon code)).

Delivery Time:

*For Normal Products, Delivery Time(15-25 Business Days)=Processing Time+Shipping Time

1. Processing Time Normally 5-10 Business Days

2. Shipping Time Normally 10-15 Business Days

United States, United Kingdom, United Arab Emirates, Norway, Japan, Spain, Australia, Canada, Switzerland, Malaysia, Ukraine, Portugal, Argentina, Romania, Poland, Germany, Austria, Singapore, South Korea, Philippines, Costa Rica, Cambodia, Italy, Hungary, Vietnam, France, Thailand, Cyprus, Sri Lanka, Bulgaria, Bangladesh, Macau, Belgium, Lithuania, Taiwan, Slovakia, Saudi Arabia, Uzbekistan, Sweden, Netherlands, New Zealand, Greece, Luxembourg, Slovenia, Pakistan, Malta, Hong Kong, Ireland, Czech Republic, Mainland China, Finland

Shipping Cost：

	ORDER TOTAL(AFTER DISCOUNTED)	SHIPPING COST
STANDARD SHIPPING	Less $99.00	$9.90
STANDARD SHIPPING	Over $99.00	FREE*

India, Turkey, Croatia, Serbia, Estonia, Mexico, Kazakhstan, Moldova, Cote d’Ivoire, Latvia, Turkmenistan, Denmark, Jersey, Kyrgyzstan, Colombia, Reunion Island, Maldives, Iceland, Panama Shipping Cost：

	ORDER TOTAL(AFTER DISCOUNTED)	SHIPPING COST
STANDARD SHIPPING	All Order	$9.90

French Polynesia, Kuwait, Chile, Albania, Guam, Guatemala Shipping Cost：

	ORDER TOTAL(AFTER DISCOUNTED)	SHIPPING COST
STANDARD SHIPPING	All Order	$15.00

Israel Shipping Cost：

	ORDER TOTAL(AFTER DISCOUNTED)	SHIPPING COST
STANDARD SHIPPING	All Order	$20.00

Mozambique, Oman, Egypt, Brazil, South Africa, Tanzania, Bahrain, Qatar, Puerto Rico Shipping Cost：

	ORDER TOTAL(AFTER DISCOUNTED)	SHIPPING COST
STANDARD SHIPPING	All Order	$25.00

*Unfortunately, only shipping to the above countries and regions is supported. Crimea, Cuba, Donetsk People’s Republic (DNR), Iran, Luhansk People’s Republic (LNR), North Korea, Syria and unlisted countries or regions do not support delivery.

Shipping times for some countries and regions are listed below. We will try to further improve the delivery times for all countries.

Shipping Method	Country	Shipping Time
Standard Shipping	United States	10-15 Business Days
Standard Shipping	Canada	10-15 Business Days
Standard Shipping	United Kingdom	10-15 Business Days

Import taxes and duties:

The tariff is paid by the customer. Mexican customers are charged 2% tariffs at checkout, and Saudi Arabian customers are charged 7% tariffs at checkout. Other countries and regions do not need to pay tariffs for the time being.

For Example:

1) After you placed an order for a set, the processing period is taken 5-10 Business Days to process your order from the date your order is placed. Before all parcels are delivered to the logistics company, our warehouse needs to do an inspection and disinfection for each parcel strictly.

2) Shipping time takes 10-15 Business Days normally. Then the buyer will receive the parcel in 15-25 Days.
IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete or incorrect destination information. Please offer the correct shipping details when checking out. If you realize you have made an error in your shipping details, kindly e-mail us via at [email protected] as soon as possible.

3) You’ll receive a shipping confirmation email as soon as your order leaves our warehouse. If there is any shipping issue with your package , you must contact Customer Support( [email protected]) within 15 days after your order was placed. Please note that late requests may not be accepted.

Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing/delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur in case of pending payment authorizations.

Delivery time is not guaranteed for standard shipping. The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination country. In some cases the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.

For standard shipping, orders will be delivered by the national postal service of the destination country. For shipping outside the United States, you might be required to sign on the package to receive the item and thus please choose an address where someone is available to receive the package during business hour.

How can I get my track&trace code?

Every customer will receive their track&trace code automatically, once we have your order ready for shipping. The track&trace code will be sent to your Email, which you filled in our system. In some instances, the carrier’s tracking information may be available in 2-3 business days after the order is shipped.

Will my package be delivered to my house or to the post office for me to pick it up?

Your order will arrive at your house. Some cities/regions/countries may not provide door-to-door service, though this is rare.

How do I track my order?

For worldwide common tracking website: www.17track.net

Why do I have to pay the standard shipping cost for my order?

In general, the free standard shipping fee is only applicable to orders with an amount (Order Amount=total item price + tax – marketing discount (including coupon code), which is over US$99.00, otherwise needs to be paid shipping fee based on the amount.

Any Queries, Pls contact us via E-mail: [email protected], our customer service team will respond ASAP.

Working Time: Mon-Fri 9:00AM – 6:00PM（Hong Kong Time）

Service Email: [email protected]

Phone Number: +8615521156365

Return & Refund Policy

RETURNING & REPLACEMENT & REFUND

At SUITMENS , customer satisfaction is always our top priority.
Our dedicated QC and QA teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly reference the size chart(s) on the product page.
At SUITMENS , returning is as easy as 1-2-3! You have nothing to lose! We will refund you if you are not 100% satisfied. So, we’ve got you covered! Please Contact US within 14 days upon receiving the items to initiate the return process.

RETURN PROCESS

1. EMAIL US
– Contact Us(Email: [email protected]) and describe which item(s) you like to return and the reason for your return. Attach Photograph(s) for quality problems.
2. TAKE SUGGESTIONS
– Professional suggestions will be offered. And our service team will provide you with the detailed instructions.
3. RETURNS THE GOODS
– Put the item(s) in the original packaging and send it through local post office.
4. REFUND OR EXCHANGED
– Once we receive your package, we will immediately process the refund or exchange based on our return conditions.

PLSPAY ATTENTION:

1. We do not accept returned items that were sent back directly without notifying us first via email ([email protected]).
2. Any addresses on the parcel are not the return address, please must contact customer service team to provide you a correct return address.
3. Order Returned without an authorized return address from customer service staff will not be refunded.
4. Clearance products do not support return and exchange. (For example, an page or collection named with “Clearance” or a product with “Clearance” in the title)

ITEMS THAT CAN BE RETURNED/REFUNDED OR EXCHANGED WITHIN 14 DAYS OF RECEIVING MUST FOLLOW THE CRITERIA AS BELOW:

1. Faulty items damaged/broken, or soiled upon arrival.
2. Items received in the incorrect size/color.
3. Unwashed, unworn, and unused item(s) that have not met your expectation within 14 days of receiving.
Contact our Support Center(Email: [email protected]) as soon as possible if you come across any of the above situations. If for any reason you decide you no longer want the item. You can report it to us within 14 days of receiving it for a partial refund of the item cost.

NON-RETURNABLE ITEMS

We will not accept returns in the following conditions:
1. Items outside the 14 days warranty time-frame.
2. Washed, worn, used, or misused items.
3. Items under the following categories: Sale, Swimwear, Lingerie are not covered by the warranty.

RETURNS

1. Please Contact Us within 14 days starting from the day you have received your order.
2. The following items cannot be returned or exchanged: underwear, pajamas, swimwear and accessories.
3. Returned items must be in unused condition with the original packaging. We do not accept returned items that’s worn, damaged, washed or altered in any way.
4. We do not accept returned items sent back directly without our Return Staff assessment or go signal. Make sure to check returns with our staff first.

REFUNDS

1.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount in 7-15 days.
2.If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
3. We do not offer Freight To Collect (FTC) service for the packages returned to us. Shipping costs for the returned packages are non-refundable. SUITMENS cannot refund, reimburse, cover, or otherwise be responsible for any cost not paid to SUITMENS. This includes any customs taxes or VAT as well as any return shipping costs you may incur in the refund process.
4. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of products.

RETURN SHIPPING COSTS & ADDRESS

1. Please be sure to contact our after-sales customer service to get the specific address of the return!
2. All shipping cost are at the customers expense. This includes shipping cost for a return or exchange. Shipping cost are non-refundable. We kindly recommend you carefully check the size information and confirm all your order details before placing the order from courier.
3. Please contact your local post office to confirm the actual return shipping cost. We recommend you use the cheapest registered airmail method that is available.

ORDER CANCELLATION

Please check the size, color, quantity, recipient, shipping address and other information carefully before making payment. Once the order is placed, it cannot be changed easily. If you would like to cancel your order, please email us at [email protected]. Your order cannot be canceled once it has been shipped.

Note:
1. More than 12 hours after placing an order, cancellation of the order will be charged an order processing fee of 20% of the order amount.
2. Cancellation orders will not be accepted more than 7 days after the order is placed.

Working Time: Mon-Fri 9:00AM – 6:00PM（Hong Kong Time）

Service Email: [email protected]

Phone Number: +8615521156365

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

SUITMENS-Men’s Fashion Brand

Terms of Service

INTRODUCTIONS

These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in their entirety. If you do not agree to these terms and conditions, or any part of these terms and conditions, you must not use this website.
You must fully assume legal responsibility and obligation to use this website. By using this website and agreeing to these terms and conditions, you warrant and represent that you assume full legal responsibility and liability.
This website uses cookies. By using this site and agreeing to these terms and conditions, you agree to our use of cookies in accordance with the terms of our Privacy Policy.

LICENSE TO USE WEBSITE

Unless otherwise stated, SUITMENS and/or its licensors own the intellectual property rights in the Site and the material on the Site. All such intellectual property rights are reserved pursuant to the following license.
You may view, download and print pages or other content on the Site for your personal use only for caching purposes, subject to the restrictions set forth below and elsewhere in these terms and conditions.

YOU MUST NOT:

1.republish material from this website (including republication on another website);
2.sell, rent or sub-license material from the website;
3.show any material from the website in public;
4.reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
5.edit or otherwise modify any material on the website; or
6.redistribute material from this website [except for content specifically and expressly made available for redistribution.

YOU MUST NOT USE THIS WEBSITE IN ANY WAY THAT CAUSES, OR MAY CAUSE, DAMAGE TO THE WEBSITE OR IMPAIRMENT OF THE AVAILABILITY OR ACCESSIBILITY OF THE WEBSITE; OR IN ANY WAY WHICH IS UNLAWFUL, ILLEGAL, FRAUDULENT OR HARMFUL, OR IN CONNECTION WITH ANY UNLAWFUL, ILLEGAL, FRAUDULENT OR HARMFUL PURPOSE OR ACTIVITY.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any spyware, computer virus, Trojan horse, worm, keylogger, rootkit or other malicious computer software that contains (or is linked to).
You shall not engage in any systematic or automated data collection activity (including but not limited to scraping, data mining, data extraction and data harvesting) on or in connection with the Site without SUITMENS’ express written consent.
You must not use this website to transmit or send unsolicited commercial communications.
You must not use this website for any purpose related to marketing without the express written consent of SUITMENS.

USER CONTENT

In these terms and conditions, “your user content” refers to the order information, identity registration information, delivery address, contact information, name, email content, comments, picture feedback (including but not limited to that you submit to the website for any purpose. not limited to text, images, audio material, video material and audiovisual material).
You grant SUITMENS a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your User Content in any existing or future medium. You also grant SUITMENS the right to sublicense these rights, and the right to bring suit for violation of these rights.
Your User Content must not be illegal or unlawful, must not infringe the legal rights of any third party, and must not give rise to legal action against you or SUITMENS or a third party (in each case under any applicable law).
You may not submit any User Content to the Site that is or has been the subject of any threatened or actual legal action or other similar complaint.

COPYRIGHT

Copyright and other related intellectual property rights exist in all text related to the Company’s services and the entire content of this website.

INTELLECTUAL PROPERTY INFRINGEMENT POLICY

Nothing in these Terms constitutes a transfer by us of any intellectual property rights to you.
We own and retain all title to the Site, Content and all related intellectual property rights. You may only use this website as authorized by us. As a user, you are granted a limited, non-exclusive, revocable, non-transferable right to use the Site and Services in accordance with these Terms to create, display, use, play and download content.
Our intellectual property may not be used for products or services that are not related to us or that damage our reputation in any way.
You must not modify physical or digital copies of any content you print or download in any way, and you may not use any illustrations, photographs, video or audio or any graphics separately from any accompanying text.

LIMITATION OF LIABILITY AND WARRANTY

Except as otherwise provided in the standard terms of sale that govern the same of each product on this site, this site, the products offered for sale on it and the transactions conducted through it are provided by SUITMENS on an “as is” basis.SUITMENS makes no presentations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site except as provided here to the full extent permissible by applicable law, SUITMENS disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, noninfringement, title, quiet enjoyment, data accuracy, and system integration. This site may include inaccuracies, mistakes or typographical errors. SUITMENS does not guarantee that the content will be uniterrupted or error free. To the maximum extent permitted by law, SUITMENS will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, indirect incidental, punitive, exemplary, special, or consequential damages. To the maximum extent permitted by applicable law, SUITMENS’s total liability to you for any damages (regardless of the foundation for the action) shall not exceed in the aggregate the amount of fees actually paid by you to SUITMENS during the month immediately preceding the act allegedly giving rise to SUITMENS’s liability.

ORDER ACCEPTANCE

Please note that there may be certain orders that we are unable to accept and must cancel.SUITMENS reserves the right, at sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.

TRANSFER OF TITLE

Title to the products in your order will be transferred to you when the products leave our warehouse and are delivered to the carrier for shipment to an address designated by you in the order. All liabilities and risks to the products will also be transferred to you at that time. By placing an order on this Site, you authorize SUITMENS to engage third party shipping services on your behalf.

TYPOGRAPHICAL ERRORS

While SUITMENS strives to provide accurate product and pricing information, pricing or typographical errors may occur.SUITMENS cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, SUITMENS shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mis-priced, SUITMENS may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

INDEMNITY

You hereby indemnify SUITMENS and undertake to keep SUITMENS indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by SUITMENS to a third party in settlement of a claim or dispute on the advice of SUITMENS legal advisers) incurred or suffered by SUITMENS arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

FORCE MAJEURE

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or manmade eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

TERMINATION

You agree that we may, at any time and at our sole discretion, with or without cause or any notice to you, terminate your access to the Site. We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection therewith.If applicable law requires us to provide notice of termination or cancellation, we may give prior or subsequent notice by posting it on the Site or by sending a communication to any address (email or otherwise) that we have for you in our records.

NOTICE OF CHANGER

The Company reserves the right to vary these conditions from time to time as it sees fit and your continued use of the site constitutes acceptance of any adjustments to these terms. If there are any changes to our Privacy Policy, we will announce those changes on our home page and other key pages of our website. If there is any change in the way we use personally identifiable information from customers of the Site, we will notify those affected by the change by email or post. Any changes to our Privacy Policy will be posted on our website 30 days before those changes take place. Therefore, you are advised to re-read this statement periodically.

Service Email: [email protected]

Intellectual Property Rights

In the event of any concerns or complaints about possible violation of intellectual propety rights, please send us an email [email protected], identifying with specificity the rights alleged to be violated and the accused products. Note: This emailaddress is just for intellectual property rights and legal issues, other requests send to [email protected].